Seventeen years ago, founders Mike and Alison Battle set out to recreate the pure magic of Christmas for their children — a world untouched by commercialism and full of wonder.
Today, LaplandUK is an award-winning immersive experience that brings the spirit of Christmas to life for thousands of families each year. Created with the help of Hollywood set designers, West-End actors, and an exceptional team, LaplandUK continues to grow through live shows, new experiences, and global ventures.
The Role
We are looking for experienced Retail Managers to lead our retail operations and ensure every guest enjoys an exceptional shopping experience at LaplandUK.
You will oversee the daily running of our themed stores, manage your team, and ensure that the environment reflects the quality and magic of the LaplandUK brand.
This is a temporary role with an immediate start, ending late December.
Key responsibilities include:
* Leading and motivating the retail team to deliver excellent guest service
* Overseeing daily store operations and achieving sales targets
* Managing till systems (EposNow), cash handling, and financial compliance
* Supervising stock control, replenishment, and merchandising
* Maintaining store presentation and adherence to brand standards
* Upholding health, safety, and security policies
* Supporting the training and development of seasonal staff
About You
We’re looking for someone who:
* Has previous retail management or team leadership experience
* Leads confidently and supports their team to perform at their best
* Delivers excellent customer service in a fast-paced environment
* Is organised, proactive, and solution-focused
* Can work flexibly, including evenings and weekends during the Christmas season
This role is ideal for someone who thrives in a dynamic, guest-facing environment and takes pride in leading a team to create memorable experiences.
Why Join Us
Working at LaplandUK means being part of a passionate, collaborative team that takes pride in creating magical moments for every guest.
We offer:
* £15.00 per hour
* A unique opportunity to be part of a world-class Christmas event
* A supportive and inclusive working environment
* Free on-site parking and staff shuttle service from Ascot Station
* Staff discounts and exclusive LaplandUK perks