Are you ready to make a difference in supporting veterans and their families through efficient tribunal administration?
We are seeking a 12‑month fixed‑term Administration Coordinator to ensure the efficient management of high‑level tribunal administration and sensitive legal documents for beneficiaries of the War Pension & Armed Forces Compensation Scheme.
As part of this role you will provide clear guidance, update beneficiaries on available support, and manage expectations with empathy, delivering an exceptional customer experience while upholding RBL’s commitment to the Armed Forces Community.
Responsibilities
* Ensure legal documents are securely managed, tracked and handled with precision.
* Act as a key contact for Veterans UK, proactively engaging with beneficiaries, managing enquiries, and setting service expectations.
* Liaise regularly with beneficiaries, introducing them to the War Pension & Armed Forces Compensation Service adviser or partner organisation supporting their tribunal.
* Identify further RBL services that may assist beneficiaries and make referrals where needed.
* Deliver the role full‑time (35 hours per week, Monday to Friday) with flexibility to work from home three days a week and two days from the office.
Qualifications
We are looking for significant experience in delivering administrative support, with a proven ability to manage multiple systems across different platforms. As a strong administrator with a keen eye for detail, you will take initiative and work independently to ensure smooth operations and maintain the highest standards of service.
Benefits
Here at RBL, we aim to support our people and their well‑being, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
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