Join to apply for the Senior Manager, Logistics Strategy & Automation role at Gelato
Gelato has created the world’s largest global network for on‑demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.
At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It’s smarter, faster, and greener.
With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we’re reshaping the print industry to be more efficient, sustainable, and profitable.
More About Gelato
GelatoConnect Logistics (GCL) is one of the three core modules of GelatoConnect, connecting production hubs, carriers, and ecommerce platforms through a data‑driven, AI‑enabled logistics network, digitizing and automating how products are priced, routed, and tracked.
You’ll join a talented, forward‑thinking team that believes in redefining what’s possible when software, logistics, and AI intersect. Together, we’re building the logistics platform of the future.
The Role
Reporting to the SVP of GelatoConnect Logistics, you will play a central role in building our next generation logistics platform. This is not a traditional logistics role, it’s a hybrid between commercial strategy and hands‑on product execution.
You’ll lead complex carrier negotiations while also building the data, systems, and automations that make those negotiations faster, smarter, and scalable. You’re both strategic and hands‑on. Someone who identifies inefficiencies, designs solutions, and executes them.
GCL is a platform business within Gelato. We’re not only improving how shipments move; we’re redefining how logistics services are designed, priced, and delivered through technology. You’ll help lead this transformation by expanding our carrier base, building the systems and automations that power it, and strengthening integrations across our global network, making GCL’s services indispensable to both Gelato’s internal teams and our external customers.
What You’ll Be Doing
* Lead strategic carrier relationships: Negotiate rates, surcharges, and service terms across Gelato’s global network to deliver measurable cost savings and performance improvements.
* Own carrier strategy (the product way): Turn negotiation outcomes into scalable systems and automations that grow globally without adding headcount.
* Build and improve core systems: Design, launch, and continuously enhance tools for rating/pricing, carrier onboarding, contract management, and system monitoring.
* Drive scalable automation: Use SQL, Python, n8n/Zapier, Looker, BigQuery, and LLM‑powered tools to eliminate manual work and improve accuracy and efficiency.
* Leverage data and AI: Analyze cost impacts, forecast changes, and provide insights that guide commercial decisions and pricing strategies.
* Collaborate cross‑functionally: Partner with Product, Engineering, Finance, and Sales to embed logistics automations into core systems and align on ROI and pricing models.
* Measure what matters: Define and own key metrics including landed cost per order, on‑time delivery, % auto‑routed, % auto‑labelled, and cost saved per automation.
* Expand global partnerships: Work directly with carriers such as UPS, DHL, FedEx, Amazon Shipping, and regional leaders to grow coverage and ensure service quality.
* Innovate and experiment: Apply AI, data, and automation to simplify and modernise how logistics is managed across Gelato’s global network.
* Represent Gelato externally: Build trust and alignment with carrier partners, representing our mission of sustainable, technology‑led logistics.
Who You Are
You are not a traditional logistics leader – you’re a builder, problem‑solver, and operator who thrives in environments where technology is reshaping how things get done. You think in systems, act with speed, and learn new tools instinctively.
* Experienced in modern logistics: 5+ years in logistics, supply chain operations, or supplier management. Ideally within a tech‑enabled or data‑driven environment.
* Proven negotiator: Demonstrated success in supplier or carrier negotiations, achieving measurable commercial outcomes.
* Builder and operator: You’ve personally built automations, data pipelines, or internal tools that drove tangible business impact.
* Hands‑on problem solver: You take ownership, act fast, and fix inefficiencies rather than waiting for permission.
* Fluent with data and automation: Strong data fluency (SQL, Python) and experience with automation stacks like n8n or Zapier. Comfortable using AI tools (ChatGPT, Claude, Cursor, etc.) to optimise workflows. (Note: this is not a software engineering role.)
* Analytical and data‑driven: You rely on data to make decisions and use visualisation tools to uncover insights.
* Commercially sharp: Skilled in modelling cost curves, leading negotiations, and translating complex commercial insights into scalable systems.
* High‑ownership, high‑tempo: You thrive in fast‑paced, ambiguous environments, move quickly, learn constantly, and deliver with accountability.
What it’s like to work at Gelato
We are a customer‑obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it’s worth learning more about our culture and how we work before presenting your application.
At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.
Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.
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