About Hafren Dyfrdwy
We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in Wales and England. We serve over 100,000 homes and businesses across Mid and North Wales, delivering for our customers now and for generations to come. Employing over 200 people, we’re a local company based in Mid & North Wales. We proudly provide clean water every time customers turn on the tap and return it to rivers even cleaner than we took it, taking care of one of life’s essential services.
Role: Welsh speaking Community Connector
This role will be responsible for working with customers, external organisations and local schools and colleges face‑to‑face to deliver our Community and Vulnerability strategies across Mid & North Wales, together with providing training, coaching and expert advice to frontline teams on how we can support those who need extra help.
Your key accountabilities include:
* Organising, managing and hosting external community events independently or in partnership with external organisations.
* Educating future customers in schools and colleges about the water cycle and how to save water.
* Supporting customer‑facing teams with any queries or when they identify customers that may need extra support.
* Identifying and implementing improvements to the customer journey for affordability support and driving efficiencies within operational teams.
* Tracking performance of support schemes and services to ensure KPIs are met.
You will be based at our Packsaddle Head Office in Wrexham but will out and about visiting our communities and stakeholders a lot of the time. You’ll work within a small dedicated team and will need to be able to work autonomously in a pressured reactive environment, presenting to a wide range of settings from education to employability.
Working hours: 37 hours a week, typically 8am‑4pm Monday to Friday. Some occasional evening or weekend work may be required.
How We Work
We collaborate to achieve, grow and develop. Our employee engagement scores are among the highest globally in energy and utilities. We value in‑person moments to keep our culture alive but also support the flexibility of working from home as needed.
What We’re Looking For
Communicate effectively in both Welsh and English, engage confidently with stakeholders at all levels and maintain composure under pressure. Experience in a reactive environment and confidence in presenting are important; character, positivity and a caring attitude are also valued. We welcome people from all walks of life and celebrate individuality.
Benefits
* 23 days holiday + bank holidays (and the ability to buy or sell up to 5 days per year)
* Annual bonus scheme (up to £1,500, subject to eligibility)
* Family‑friendly policies (including fully paid maternity and adoption leave)
* Leading pension scheme
* Sharesave – opportunity to buy Severn Trent plc shares at a discounted rate
* Dedicated training and development with our Academy
* Electric vehicle scheme and retail offers
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