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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £53,459, including allowances totaling £2,928.
The salary breakdown is as follows: £50,531 basic salary (which increases annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.
Location: Birmingham
Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Join our team and help protect the UK.
You’ll be based at the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party suppliers to support the delivery of service level agreements and ensure they are met.
Daily responsibilities include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews, and liaising with stakeholders and users to identify improvement opportunities.
Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.
Your technical knowledge should include IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.
We value diversity and aim to reflect the communities we serve. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women.
Benefits include a competitive salary, a Civil Service pension, and opportunities for career and professional development. This is an excellent chance to progress in your career.
How to apply
To start your application, click the "apply now" button below. You will need to submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and complete the online application form. Save your documents as PDF or Word files, clearly labeled as CV and/or Personal Statement.
Deadline: Completed applications must be submitted by 23:55 on 27th May 2025.
The Met is committed to fairness, inclusion, and diversity. We welcome applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process upon request.
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