Customer Service Representative 🌟
Are you a skilled customer service professional with a technical background? We're looking for a Customer Service Representative to join our team in Newbury and help deliver outstanding support to our customers.
📍 Location: Newbury
🕒 Employment Type: Full-time
💷 Salary: £13.50 per hour
About the Role
As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns.You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery.
Key Responsibilities
Process repair/work orders
Arrange returns and collections, handle pricing and delivery queries
Respond to customer emails and calls professionally and promptly
Investigate and resolve invoice disputes
Log and follow up on issue resolution, ensuring clear communication with customers
Collaborate with internal teams on customer-specific and cross-functional topics
Support and help train junior colleagues as needed
Organise and prioritise tasks effectively across multiple processes
Working Hours
We operate a flexible shift pattern to support our customers effectively:
08:30 - 16:00
09:00 - 17:00
09:30 - 17:30
What We're Looking For
Essential:
Experience in customer service, order management, or contact centre roles
Strong relationship-building skills with customers and colleagues
Excellent communication and problem-solving abilities
Advanced proficiency in MS Excel, Outlook, Word, and ERP systems
Ability to stay calm under pressure and work independentlyDesirable:
Understanding of customer service process flows and documentation practices
Experience in service and maintenance or technical customer contact
Ability to handle difficult situations with professionalism
Working level of English
Key Competencies
Highly customer-focused with a positive, can-do attitude
Strong collaborator with high performance standards
Self-motivated and proactive in identifying process improvements
Acts with integrity and makes autonomous decisions confidently
Willingness to adopt lean approaches and troubleshoot under pressureReady to make a difference in customer service? Apply now or contact us to learn more about this exciting opportunity!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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