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Client:
Entain
Location:
Hove, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
52461c62988e
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days out of 3, with a typical weekly rota of 10 hours, including long opening and closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years of age or over.
* Passion for delivering great customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Competitive salary plus benefits, including:
* Optional overtime (subject to availability).
* Pension Scheme and ShareSave.
* Discounts with retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join a supportive, inclusive community where everyone is valued and celebrated. If you need adjustments during recruitment, contact us.
#LI-DNI
At Entain, we prioritize diversity, equity, and inclusion, ensuring our people feel valued and respected regardless of how they identify. We adhere to all applicable employment laws and recruitment regulations globally.
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