Role Overview
You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customers to deliver a range of tenancy management services including changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places. You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign‑ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss. You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours.
Responsibilities
* Serve as the main point of contact for tenancy management services such as changes in tenancies, property inspections, tenancy breaches and estate management.
* Conduct regular home visits to identify and address issues that support tenancy sustainability.
* Plan and conduct regular neighbourhood inspections in partnership with customers, Councillors, Police and Local Services.
* Create continuous action plans to keep neighbourhoods safe and attractive.
* Match and allocate properties, arrange viewings, and ensure timely sign‑ups of new tenancies.
* Promote resident engagement at the neighbourhood level and attend relevant meetings and activities.
Requirements
* NVQ level 3 or equivalent.
* Experience in social housing or customer‑focused role.
* Highly motivated, customer‑focused with strong partnership skills.
* Valid UK driving licence and access to a vehicle.
* Part‑time availability for 20 hours per week across 3 days.
Benefits
* 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro‑rata for part‑time employees).
* Automatic enrolment into the Local Government Pension Scheme.
* Flexi scheme – up to 2 days flexible leave available per month (pro‑rata for part‑time employees).
Equal Opportunities
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
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