Job Title Customer Service Co-Ordinator
Our Ref 12934
Employment Type Contract This role has been deemed inside IR35
Duration 6-Months
Location: Daresbury
Do you have a strong eye for detail and take pride in ensuring every customer order is processed accurately and efficiently?
Are you experienced in managing multiple priorities while maintaining a high level of professionalism and customer satisfaction?
Would you like to work within a collaborative environment where your contribution supports the smooth running of a busy customer service operation?
The Opportunity
Our client is currently seeking a dedicated and detail-oriented Customer Service Co-ordinator to join their team. This is an excellent opportunity for someone with strong administrative skills who is passionate about providing exceptional service and supporting efficient business operations.
The Customer Service Co-ordinator will be responsible for the accurate and efficient end-to-end processing of customer orders, ensuring all requirements are met in line with company policies and customer expectations. This role requires excellent organisational skills, attention to detail, and the ability to work effectively with internal teams to maintain the highest level of customer satisfaction.
DUTIES AND RESPONSIBILITIES
The receipt, vetting and end to end processing of customer orders to ensure all requirements are satisfied.
Key Tasks
Order receipt by email
Process and control the administration of sales orders
Checking orders to ensure full information is provided by customer and this information is input into processing system.
Verification of all products, prices and special customer agreements.
Ensuring problems in meeting customer requirements are addressed and appropriate action is taken and, if necessary, communicate to the customer.
Arrange customs documents as required for smooth order processing.
To control the order process in accordance with the company’s policies and legal obligations, whilst maintaining the highest level of customer satisfaction.
Key Tasks
To control the issue of and maintain an accurate record of customs and excise duty declarations using both a database and manual system
To control the issue of and maintain an accurate record of material safety data sheets using a database system
To control the issue of and maintain an accurate record of product specifications using an access database
To develop and maintain working relationships throughout the company to advise and provide information on customer service matters
Key Tasks
Daily contact with customers, supply chain and commercial colleagues to discuss and resolve issues or difficulties.
Regular liasons with colleagues in, Supply chain, Transport, Planning, & Commercial teams regarding customer service requirements
Help to build a team atmosphere and promote flexible working throughout the group.
Maintain a close working relationship with all business and account managers to ensure all customers are receiving the best possible service
Promote, develop and maintain an awareness and understanding of the importance of the supply chain group throughout the organisation.
Plan own work to maximise effectiveness and efficiency of service delivery to meet deadlines given by both customer and the company.
Key Tasks
Daily review of Open Order report and liaison with supply chain & commercial teams regarding delivery of customer orders
Process and control the administration of customer orders prior to month end.
Timely allocation/de-allocation of finished product to customer orders to meet required delivery dates
Think quickly and clearly, giving correct priorities and decisions whilst meeting demanding targets and deadlines
Identify areas for quality improvements and be pro-active in ensuring the group strives for continuous improvements in methods of working
Provide additional support to cover colleagues accounts during absence and holidays.
The provision of general administration duties
Key Tasks
Ensure all customer orders and relevant correspondence is filed in accordance with company procedures
Set-up and maintain customer account information on databases to ensure remains accurate and up to date. Regular archival of historical / obsolete information relating to customer accounts contained in mainframe computer system
Regular archival of customer orders in accordance with company procedures
Any other tasks appropriate to this Job Title
You will have the following qualifications and experience
Excellent organisational and multitasking skills with strong attention to detail.
Proficient in Microsoft Office (Word, Excel, Outlook) and database systems.
Ability to work effectively in a team and manage competing priorities.
Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.
Millbank operates as both an Employment Agency and an Employment Business.
Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.
We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.
Millbank operates as both an Employment Agency and an Employment Business