Primary purpose of the role: To ensure all aspects of a transition and change project are delivered on time and to a high standard within a controlled project environment.
Key responsibilities
• Lead client implementation projects
• Implement the products and services on our technology platforms
• Manage system configuration activities and quality
• Deliver tools to allow successful calculation automation and data migration
• Identify, troubleshoot and resolve client queries and issues
• Support Project Managers and Implementation Consultants through the efficient delivery of project tasks
• Deliver end user documents to support Operational Readiness and day to day administration
• Mentor and coach other Implementation Analysts
• Follow Evolve procedures and produce documents applicable for project and quality gates
Key tasks
• Meet with clients during the implementation cycle to understand their requirements, data, processes and systems, and make recommendations on how to implement our product(s)/service(s)
• Undertake scheme analysis and system configuration
• Support the production of requirement documentation
• Participate in client meetings and project status calls
• Liaise with clients, third parties and Company departments
• Undertake data analysis and testing tasks
• Support the technical development of our technology platforms through participation in new and enhanced developments
• Provide support where necessary to the line manager in the effective management of staff
• Facilitate internal and external system training when required