Infrastructure Operations Engineer - Core Services
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Overview
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for part of your week. Find out more about our flexible work culture at computershare.com/flex.
Our team is recruiting an Infrastructure Operations Engineer Core Services to join our Technology Operations department within Computershare Technology Services. You will be part of the Global Infrastructure Operations Team, providing 2nd and 3rd line support to CTS customers and clients, investigating and resolving system faults to enable our customers to run their operations effectively.
What makes this role exciting
* This is a great opportunity to be part of a team with career progression opportunities into management roles or other technical roles depending on your aspirations.
* We are currently globalizing processes and policies leading to less out of hours work.
* You will collaborate with team members across the globe giving you global exposure.
Responsibilities
* During your assigned time zone, you will be responsible for incident and request management and support of the Global infrastructure.
* Support and maintain the operational aspects of our infrastructure services.
* Responsible for the maintenance and health of the organization's equipment related to the IT infrastructure services.
* Ensure all key services are monitored with the Computershare NOC and have appropriate run books.
* Support infrastructure service incidents and root cause analysis.
* Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives.
* Facilitate routine reviews for operational stability and performance across the E2E Service Design (including technical reviews with IT Stakeholders on the robustness of Infra/security/data and User reviews with business stakeholders).
* Delivery of infrastructure Operation projects and initiatives.
What you will bring
You will have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration.
Requirements
* Knowledge of service governance processes and the ability to understand risk to services.
* Strong technical knowledge of IT infrastructure components, including servers, networks, storage, and cloud services.
* Proven experience in managing complex enterprise level infrastructure solutions and services.
* Proven experience of driving automation of process and tasks.
* Deep expertise of Microsoft Server Platforms and MS Products.
* Understanding of RHEL, IDM and Ansible.
* Excellent understanding of DNS.
Rewards and next steps
Does this sound like the role for you? Then feel free to apply or reach out for a chat!
Rewards designed for you:
* Flexible work to help you find the best balance between work and lifestyle.
* Health and wellbeing rewards that can be tailored to support you and your family.
* Invest in our business by setting aside salary to purchase shares in our company, with a company contribution as well.
* Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
* And more. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
And more.
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