Become a Retail Area Manager
As a Retail Area Manager, you’ll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm.
You’ll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey – after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.
Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace.
Your Mission
Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.
* Communicate with your store teams and spend time with them in store to keep engagement high.
* Drive retail commercial success with excellent sales, profitability, safety, store standards, pricing, and cost control.
* Drive operational excellence and achieve outstanding results across your designated retail area.
* Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers.
* Hire Store Managers who align with our purpose, values and mission, spotting potential and using their strengths to add value to your area.
* Implement effective visual merchandising strategies to enhance the customer journey.
* Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
* Ensure the delivery of commercial targets, including sales, profitability, and cost control.
Skills / Behaviours That Will Set You Apart
* A positive ambassador for our brand and our values.
* Inspirational leadership style with a positive outlook.
* Passion for delivering exceptional customer service.
* People skills with a track record of developing high‑performing teams.
* Commercial acumen with the ability to drive sales and profitability.
* Excellent communication and interpersonal skills.
* Collaborative mindset and a team player. Working with departments and colleagues as one team.
* Able to drive growth, maximise sales and profitability whilst leading our customer‑first service strategy.
* Willing to lend a hand – if you're on a store visit and the teams are busy or overwhelmed, you’re happy to help by getting stuck in, working shoulder-to-shoulder with them.
* Resilience in a dynamic retail environment.
* Innovative thinking and a proactive approach to problem‑solving.
Being a Great Leader
* Align Goals with Values: ensure that your team’s goals are clearly connected to the company’s values and purpose.
* Clear Communication: ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check‑ins.
* Role Model: lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador.
* Provide Feedback: offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
* Empower Your Team: delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
* Conflict Resolution: address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
* Empathy: understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships.
Our PERKS
* 25% Colleague Discount – Plus, exclusive Double Discount days.
* MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays.
* Stream – Claim early access to 50% of your wages as you earn them – for when life happens.
* Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
* Share Scheme – Own a piece of The Works.
* 24/7 support – Through our partnership with the Retail Trust which provides an Employee Assistance Programme and more.
* Healthcare Cash Plan – To support your everyday healthcare costs.
* Long Service Awards, Pension, Life Assurance, Cycle to Work scheme and optional charity giving.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
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