Administrator / Receptionist
Contract: Permanent – Full time
Location: Chancery Lane Health Centre, 123 Chancery Lane, London WC2A 1PP
Salary range: £29,300 per annum + great benefits
Hours: Monday to Friday. 40 hours per week. 9:15am to 6:00pm
Closing Date: Tuesday 2nd December
We make health happen
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
How You’ll Help Us Make Health Happen
We’re looking for an Administrator / Receptionist to join our team at our Chancery Lane clinic right in the heart of London. As an Administrator / Receptionist, you’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you have a strong focus and drive for world class customer service, then we’re keen to hear from you.
As the face of Bupa, you’ll play a key role in making our customers’ visits to the Centre more comfortable. It’s not all front of house though, you’ll also support with the back‑office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.
What You’ll Do
* Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
* Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
* Perform day‑to‑day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes
* Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
* Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required
Key Skills / Qualifications Needed For This Role
* Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist
* Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
* Great time management and flexibility – you’ll need to switch tasks and support where needed
* Excellent attention to detail – you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft Office packages
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Diversity & Inclusion
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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