Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.Duties
* Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
* Support operations teams with reactive requests, quotations, and scheduling of tasks.
* Manage and respond to calls and emails courteously and efficiently.
* Use our in-house system and any other relevant software to log, update, and manage service requests.
* Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
* Maintain up-to-date supplier contact details and service compliance documents.
* Ensure building and contact information is correctly maintained.
* Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.
Skills and Experience
* Excellent communication skills, both written and verbal.
* Strong customer focus and problem-solving abilities.
* Ability to manage multiple tasks and prioritise effectively.
* Team player with a positive attitude and willingness to learn.
* Familiarity with Microsoft Office and task management software (desirable).
* Previous experience in facilities management or support service roles is a plus, but not required (full training provided).
On Offer:
* Competitive salary £25,000, depending on experience and skills
* Full training and career development opportunities.
* A supportive team environment and room for growth.
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