What you will do
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days annual leave plus Bank Holidays
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
* Career Development: Extensive growth and advancement opportunities
How you will do it
* Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
* Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
* Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
* Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
* Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
* Strong customer service skills
* Confident using computers and quick to learn new systems
* Organised, proactive, and comfortable picking up the phone
Nice to haves:
* Experience in scheduling, planning, or coordinating workloads
* Knowledge of the security or engineering industry
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