E-Commerce Manager
Hayes, West London (4 days office / Friday work from home)
Salary £64,000 + 5% Bonus + Excellent Benefits
We are looking for an experienced and commercially focused E-Commerce Manager to join a growing omni-channel retail business with ambitious growth plans over the next five years.
This is an exciting opportunity for a driven digital professional to take ownership of e-commerce growth strategies, lead performance optimisation initiatives, and help shape the future of a premium consumer brand within a fast-paced environment.
The successful candidate will play a key role in driving profitable online sales, improving customer engagement, enhancing digital performance, and identifying new marketplace opportunities.
About You
Proven experience in an E-Commerce Manager or similar digital commerce role
Strong background in website management and online trading
Experience managing performance marketing campaigns with a focus on ROAS and sales growth
Commercially minded with strong analytical skills
Excellent attention to detail and organisational skills
Confident communicator with the ability to work cross-functionally
Self-motivated, proactive and able to bring fresh ideas to the business
Experience working with third-party marketplaces would be advantageous
Comfortable working within a fast-paced, evolving environment
Key Responsibilities
Develop, plan and execute the annual promotional calendar and e-commerce sales strategy
Identify and deliver new online growth opportunities alongside the senior commercial leadership team
Work closely with marketing teams and external agencies to maximise ROAS, traffic, and conversion performance
Support and improve day-to-day e-commerce operations
Oversee product listings, ensuring accuracy across pricing, descriptions, imagery and product data
Develop strategies to improve conversion rates and average order value (AOV)
Manage digital integrations, product feeds and promotional activity across third-party websites and marketplaces
Analyse website and campaign performance using Google Analytics and other reporting tools
Create clear reporting dashboards and communicate campaign performance to key stakeholders
Support email marketing and social media activity
Review customer journeys and touchpoints across departments to improve overall customer experience
Build strong working relationships with internal teams, agencies and suppliers
Stay up to date with digital trends, competitor activity and emerging marketplace opportunities What’s on Offer
£64,000 salary
5% performance-related bonus
Hybrid working (4 days office / Fridays from home)
25 days holiday
Private medical insurance
Pension contribution
Life insurance
Ongoing training and career development
Team events and initiatives This is a fantastic opportunity to join a highly successful business with ambitious growth plans and a strong focus on innovation, digital performance and customer experience