About the company
Founded in 2008, dōTERRA was built on a mission to share tested-grade essential oils with the world. Having seen for themselves the incredible benefits of using these precious resources, a group of healthcare and business professionals set out to make this mission a reality. They formed a company and named it dōTERRA, a Latin derivative meaning ‘Gift of the Earth.’ dōTERRA is now present in over 150 countries worldwide. Over 7 million members now use and share dōTERRA products around the world. Today, dōTERRA is the world’s leading essential oils company.
United Kingdom office
The doTERRA UK office serves as the Western Europe headquarters for the organization, playing a central role in overseeing operations across the wider European market. Located in Milton Keynes, the site operates as a key administrative and coordination hub for regional business activities and office represents a strategically important, fast-growing European headquarter.
About the role
Diamond Club Coordinator supports in managing all aspects of Diamond Club, a leadership development program to encourage, educate, and empower Diamond Club participants in order to contribute to the growth of the market, especially focusing on German market. Role is based in the UK office of doTERRA, in Milton Keynes.
Responsibilities
* Maintain regular contact with program participants (weekly/monthly) via phone calls, emails, webinars, occasional one-on-one calls/goal calls with participants to discuss problems, concerns, and offer suggestions on how to improve their performance.
* Support and guide participants: answer their questions, provide clear information, encourage progress in the program.
* Organize and host online sessions, schedule webinars and calls.
* Handle basic administration: update participant data and reports, track progress and results, manage simple records and documentation.
* Support program operations: assist with applications and participation tracking and coordinate with internal teams when needed.
* Identify improvement opportunities and suggest ideas to make the program more effective.
Requirements
* Bachelor’s degree preferred. Associates degree, certificate program, or other significant work experience accepted.
* Experience in customer service or client support role.
* Fluency in English and German. Additional languages such as Spanish, Polish, or French can be an advanvantage.
* Excellent communication and interpersonal skills.
* Confident presenting skills, including speaking to larger audiences.
* Organized and detail-oriented, proactive and self-motivated attitude.
* Relevant computer knowledge and experience (Excel, Word, PowerPoint, and social media).
What we offer
* Opportunity to work closely with clients and make an impact.
* Hybrid working model (3 days in the office, 2 days home office).
* Balanced workload and predictable schedule. Fixed working hours: Monday–Friday, 9:00–17:00 (no shifts, no weekend work).
* Collaborative and supportive work environment, friendly atmosphere.
* Opportunity for growth and development within the company.