About The Organisation
NHS Lanarkshire places patients at the heart of everything we do. Every colleague plays a key role in delivering our healthcare services across a population of 655,000 in rural and urban communities in North and South Lanarkshire. NHS Lanarkshire consists of Acute Services (hospital‑based services across three main sites), Corporate & Property & Support Services, and North and South Lanarkshire Health & Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Provide comprehensive administrative support to a team of clinicians, enabling them to operate effectively and efficiently. Work in accordance with standard operating procedures.
In This Key Role, You Will
* Type dictated clinical letters (discharges, clinic follow‑ups, onward referrals, legal reports, etc.) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
* Organise clinical activity for clinicians and re‑arrange activities when required (e.g., out‑patient clinics, operating lists). Support theatre scheduling as required.
* Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results, etc. Anticipate problems (e.g., clashing appointments, delays in results being available) and take appropriate action.
* Maintain accurately coded and timely records on electronic systems used to capture information about patient journeys (e.g., appointment bookings in Trakcare).
What You’ll Bring
* SVQ level 2 qualification (or equivalent experience) plus at least 2 years’ experience in healthcare administration or at least 3 years’ experience in a secretarial role.
* Understanding of medical terminology.
* Evidence of effective team working and dealing with change.
* Evidence of strong communication skills with patients, clinicians and colleagues.
What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
* Annual leave – 35 days (including public holidays)
* Generous NHS pension scheme
* Annual incremental salary progression
* Paid sick leave increasing with length of service
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or other characteristics that can be used to differentiate people from one another.
* Care‑experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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