What's involved with this role: Tenancy Engagement & Enforcement Officer Job Ref: Bournemouth and Poole 5285340 Pay Rate: £18.85 per hour PAYE Hours per week: 37 Monday – Friday, normal working hours This opening assignment is for 2 months On-site Free car parking Full clean driving license and use of own car is essential Northmead House, BH17 7RP Summary of what the candidate must have to apply : Strong housing management background with proven tenancy enforcement experience. Ability to manage complex caseloads and work independently within set guidelines. Confident using legal processes, producing witness statements and attending court when required. Skilled communicator, able to build rapport, persuade and influence tenants. Good IT ability, including Word, Excel, Outlook and systems relevant to the role. Experience liaising with partner agencies and resolving contentious issues. Diploma/Degree in a relevant field or equivalent experience. The role: To lead on complex tenancy breaches, housing fraud investigations and enforcement actions, ensuring compliance with tenancy terms and legislation. The role includes securing access for property compliance work, addressing misuse of communal areas and progressing enforcement cases through to legal action where appropriate. Key accountabilities: Lead and allocate complex cases, supporting colleagues and coaching where needed. Respond to escalated serious tenancy breaches and apply enforcement procedures. Present clear and focused case information and recommendations. Maintain thorough records and gather evidence for possible legal proceedings. Prepare witness statements and attend court when required. Support access for compliance checks affecting health and safety. Assist Neighbourhood teams where communal misuse impacts residents. Use judgement to take formal action including warnings and legal notices. Build constructive relationships with tenants, improving understanding and cooperation. Identify improvements to processes and challenge barriers to joint working. Make evidence based decisions and escalate complex issues appropriately. Manage own workload against shifting priorities and deadlines. Requirements/key criteria: Diploma/Degree in a relevant subject or equivalent practical experience. Strong knowledge of tenancy enforcement processes, legal requirements and risks of non-compliance. Confident managing complex caseloads and working on own initiative. Effective communication skills, verbal and written. Ability to influence and defuse confrontational situations professionally. Flexible and customer focused approach with high levels of tact and diplomacy. Commitment to safeguarding and safe working practices. Basic DBS Must be able to travel as required and hold a valid UK driving licence with own vehicle. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. MT Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.