At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
Please note: The interviews for this role will take place w/c 15th of December on Microsoft teams.
National travel is apart of this role:
In this role, you'll lead the delivery of a national mediation service that helps resolve neighbourhood disputes and strengthen community relationships. You'll work closely with volunteers, manage caseloads, and ensure mediation is embedded as a trusted resolution method. Drawing on your knowledge of housing and neighbourhood standards in England and Scotland, you'll use your communication and influencing skills to guide people through challenging conversations and find constructive outcomes.
You'll also play a key part in improving customer experiences, making sure our approach is fair, respectful, and effective. Familiarity with data protection and GDPR is important, as you'll be allocating cases based on risk and handling sensitive information with care.
More about you
To be eligible for an interview for this role you must meet majority of the following criteria and demonstrate an understanding of the below in your application.
Mediation Practitioner's Certificate Level 4 or willingness to obtain.
Ability to coordinate and deliver a national mediation service, including managing volunteers and caseloads.
Knowledge of best practice in mediation and dispute resolution.
Strong communication and influencing skills to resolve neighbourhood disputes.
Good understanding of housing issues and neighbourhood standards in England and Scotland.
Experience working with others to drive, influence and embed mediation as a resolution method.
Ability to drive improvements in customer experience.
Familiarity with data protection, GDPR, and case allocation based on risk.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
Cashback plan for healthcare costs – up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .
If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities