Job Title: Technical Sales Support
Location: Colne
Salary: Circa £28,000
Working Hours: Monday to Friday – 09:00 – 17:30
Additional Benefits: 32 days holidays (inc bank holidays), company pension, onsite parking, regular company socials & your birthday off
About Us:
Our Client is more than just a distributor. With over 20 years of experience, they are a trusted partner to professionals across the entertainment, architectural, installation, and leisure industries. They are supply cutting-edge lighting, audio, trussing, and accessories — all backed by lightning-fast service and a personal touch.
From our massive product range and same-day dispatch (98% of orders) to in-house cable manufacturing and a dedicated repairs department, efficiency and innovation are at the heart of what we do.
They are looking for a dedicated and driven warehouse operative who thrives in a fast-paced environment and is passionate about being part of a team, improving processes, and delivering results.
Our client engineers, manufactures, and distributes cutting-edge lighting and ancillary products for the entertainment industry. Their solutions serve a wide range of sectors including live performance, stadiums, arenas, hospitality, bars, and more. We proudly represent and support leading brands including ADJ, eLumen8, Equinox, and others.
With a reputation built on innovation, service, and product reliability, we are committed to delivering excellence at every stage—from pre-sales advice to post-sales technical support.
Role Overview:
They are seeking a Technical Sales Support professional to play a key role in ensuring high levels of customer satisfaction by managing and delivering post-sales technical assistance across our product range. This position is ideal for a technically-minded individual who thrives on problem-solving, enjoys working directly with customers, and has a strong understanding of entertainment lighting and control systems.
Key Responsibilities:
* Provide post-sales technical support to customers via phone, email, and ticketing systems
* Troubleshoot and resolve issues related to lighting fixtures, control systems, and associated equipment
* Assist in product testing, diagnostics, and fault resolution—both remotely and on-site if required
* Maintain accurate service records and customer communication logs
* Collaborate with the sales and product teams to provide technical guidance and support
* Create and maintain user guides, technical bulletins, and product FAQs
* Assist with returns (RMA) processing, including inspection and evaluation of returned products
* Support product demonstrations, training sessions, and trade events as a technical advisor
* Provide feedback to engineering and product development teams regarding recurring technical issues or improvement opportunities
* Maintain up-to-date knowledge of product specifications, industry standards, and technological developments
Key Skills & Experience Required:
* Solid understanding of entertainment lighting technology, including DMX, control systems, LEDs, and effects
* Previous experience in a technical support, service, or product support role (ideally within the AV or entertainment lighting industry)
* Strong troubleshooting and diagnostic skills with a methodical approach to problem-solving
* Excellent verbal and written communication skills
* Customer-focused with a friendly, patient, and professional manner
* Confident in communicating technical information to both technical and non-technical customers
* Able to work independently and as part of a collaborative team
* Good IT skills, including MS Office and CRM or support ticket systems
* Experience with products from ADJ, eLumen8, Equinox, or similar brands
* Background in live events, AV integration, or theatre tech
* Familiarity with protocols like Art-Net, sACN, or wireless DMX
* Basic electronics repair skills (e.g., soldering, PCB diagnostics)
Ready to join a fast-moving team where no two days are the same?
Send us your CV and a short note telling us why you're the perfect fit for us. We'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Work Location: In person