Continuous Improvement Lead
Location: Cwmbran
Salary: £30,000
Hours: 37.5 per week Monday-Thursday 8am-4pm. Friday 7:30am-3:30pm
Working Pattern: Monday-Friday, Hybrid (5 days onsite during probation, minimum 3 months)
About the Opportunity
Vibe Recruit's client is seeking a Continuous Improvement Lead to enhance performance across its Customer Experience (CX) function. This is a key role for someone passionate about optimising processes, improving customer journeys, and supporting operational efficiency in a fast-paced environment.
You will drive continuous improvement initiatives while also providing hands-on support within Customer Service and Customer Operations during busy periods. This is a varied position that blends strategic project work with day-to-day operational involvement.
Key Responsibilities
Continuous Improvement & Process Optimisation
* Identify, analyse, and deliver process improvements across CX teams.
* Create and maintain documentation, workflows, and standards to support consistent and efficient operations.
* Use data and insights to enhance customer experience and operational effectiveness.
Project Leadership
1. Lead improvement projects from con...