Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.
The Welfare Benefits Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality welfare benefits advice services which empower clients, tackles financial hardship and promotes equity.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture.
DBS required for this role.
What We Offer:
* Holidays: 26 days per year
* Employee Assistance Scheme: Access to confidential support services
* Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period
* Commitment to learning and development: access to training platforms and professional development
* Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work
Apply Today!
If you’re passionate about helping others, read through the Job Description and Personal Specification on our website via the apply button and tell us through the application form, how you are suited to this role. We look forward to hearing from you!