Senior 3rd Line IT Support Engineer – London (EC) – £50,000 - Hybrid Working
I’m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support, and leading technical project delivery.
The Role
As a key technical figure, you’ll handle high-level escalations, deliver infrastructure and cloud projects (Azure), and work closely with clients to design and implement robust IT solutions. You’ll also mentor junior engineers and ensure best practice across the team.
Key Responsibilities
Lead 3rd-line support across servers, networking, virtualisation, cloud and security
Deliver end-to-end projects: server migrations, Azure deployments, network upgrades
Act as a technical point of contact for clients
Mentor and support junior engineers
Oversee security solutions and ensure compliance
Produce clear documentation and client reports
Technical Requirements
Strong expertise in Windows Server, AD, DNS, DHCP, GPOs
Solid experience with VMware/Hyper-V and Microsoft Azure
Backup & DR knowledge (e.g., Veeam, Acronis, Cove)
Strong networking: VLANs, VPNs, firewalls (Fortinet, Juniper, Palo Alto, Watchguard)
Storage experience (Dell, Synology)
Endpoint security technologies (Defender, Sophos)
Proven background delivering complex IT projects
Package & Benefits
40-hour week, Mon–Fri
WFH Fridays + additional remote days
22 days holiday + BH (rising to 25)
Regular company socials, awards and referral bonuses
Ongoing training & development
If you’re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN