1. About Us:
Here at The Hollies Hotel we pride ourselves on creating an excellent customer experience. We are a small, family run business who have grown from 5 bedrooms in 1986, to over 80 guest rooms today. Catering primarily to corporate clientele during the week, our weekends see locals and leisure guests enjoying dinner and events.
2. The Job:
We are seeking dedicated and enthusiastic waiters/waitresses to join our team and provide exceptional service to our guests.
o Typical shift patterns of 07:00-11:00 and 18:00-22:30/23:00, with occasional need for daytime conference shifts.
3. Key Responsibilities:
Responsibilities will include:
o Guest Service: Greet guests warmly and assist them to their tables. Provide menu information and recommendations to enhance the dining experience. Take accurate food and drink orders and relay them promptly to the kitchen and bar.
o Order Management: Serve food and beverages efficiently, ensuring accuracy and presentation standards are met. Monitor and attend to guest needs throughout their meal, ensuring a pleasant dining experience.
o Table Management: Set up and clear tables before and after service, maintaining cleanliness and organisation of dining areas, including the terrace and bar areas.
o Collaboration with Team: Work closely with kitchen and bar staff to ensure seamless service. Communicate effectively with colleagues and supervisors to manage orders and guest requests.
o EPOS System: Operate the Electronic Point of Sale (EPOS) system for order taking, billing, and processing payments. Ensure accurate handling of cash and card transactions.
o Menu Offering: Familiarity with the menu offerings, ingredients, and preparation methods to guide guests and address menu-related queries. Including, a full understanding of allergens, gluten free food, vegetarian and vegan offerings.
o Health and Safety: Ensure all health, safety, and hygiene regulations are adhered to.
4. Qualifications & Requirements
Whilst full training in the role will be provided, there are some key attribute we are looking for:
o Excellent communication and interpersonal skills.
o Ability to work in a fast-paced environment and handle multiple tasks.
o A willingness to learn and a positive attitude.
o Attention to detail and accuracy, especially when taking orders and processing payments.
o Commitment to delivering excellent customer service.
o Ability to work flexible hours, including evenings and weekends.
o Previous experience in a similar role is preferred, but not essential.
5. Job Specifications:
Hours: 12-20 hours a week, with typical shift patterns of 07:00-11:00 and 18:00-22:30/23:00, with occasional need for daytime conference shifts.
Benefits:
o Supportive family-run environment with opportunities for growth.
o Alternate weekends off, although additional cover is required for holiday periods.
o 25% discount at our restaurant & 50% discount at our bar
o Free on-site parking
o Enrolment on the company pension scheme
o Christmas to New Year off
o 4.6 Weeks paid holiday (pro-rata based on average hours
o Monthly share of tips based on completed shifts paid directly via payroll
If you are passionate about hospitality and providing excellent service, we would love to hear from you. Please submit your CV to indeed, or directly to our email address
The Hollies Hotel is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, age, or disability in any aspect of employment, including recruitment, hiring, compensation, promotion, and training.
Job Type: Part-time
Pay: £10.00-£12.50 per hour
Work Location: In person