Master Chocolatier – Flagship Store Piccadilly
We are a premium chocolate manufacturer established in 1845, operating in over 86 countries around the world. Guided by our global purpose to enchant the world with chocolate and the UK vision of creating moments to make everyone feel special, we have around 400 team members in the UK across our head office, retail, and field sales divisions. We are a top 20 Great Place to Work and are proud of our people, values-led culture, and iconic market‑leading brands such as LINDOR and GOLD BUNNY.
A Little Bit About Lindt
We are one of the few ‘bean‑to‑bar’ chocolate makers in the world, controlling every step of chocolate production.
How you could help us to Enchant the World with Chocolate
We are looking to hire a Master Chocolatier to join our highly experienced team at our flagship store in the iconic Piccadilly location. This store is a chocolate heaven and immersive experience. You will be guided, work alongside, and learn everything there is to know about chocolate from our Master Chocolatiers. As a genuine ambassador for the brand, you will drive in‑store sales by personalising chocolate in front of customers and building their loyalty.
Key Responsibilities
* Temper chocolate and prepare in‑store custom chocolate products for consumers daily.
* Take care of the Maître counter and check product freshness.
* Ensure and comply with all food health and safety and quality requirements.
* Act as Lindt brand ambassador and chocolate expert by demonstrating expertise and selling quality products.
* Differentiating Lindt from the competition and delivering the ultimate brand experience in store through showcasing our craftsmanship and expertise.
* Create an exclusive experience to demonstrate the art of chocolate making at Lindt.
* Serve as a primary contact for retail store staff in addressing product‑related questions and concerns; ensure important issues are escalated and addressed in a timely and appropriate manner.
* Support and participate in chocolate education & demos showcasing Lindt’s craftsmanship and expertise with customers and key stakeholders.
* Effectively articulate the Lindt quality difference to our customers and key stakeholders.
What Experience You Will Bring
* Strong passion for premium chocolate and great attention to detail.
* Some experience working with chocolate or confectionery, with a passion to learn all things chocolate from our Master Chocolatiers.
* Completion of a Baking and Pastry Arts programme would be ideal but is not essential.
* Previous experience in the CPG industry, preferably in retail or foodservice.
How You Will Be Rewarded
Internal Level 1B. The salary range for the Master Chocolatier position is £32,000 - £40,000.
What You Can Expect From Us
We offer an exciting role in a fast‑growing organisation with an environment where you can thrive, feel supported and fulfil your career aspirations. We support your physical and mental wellbeing and provide a competitive compensation and benefits package that includes competitive salary, bonus, pension, life cover, chocolate allowance, chocolate giveaways, chocolate discount, birthday day off and more.
Where you will be based
This role is based in our flagship store in Piccadilly, London, with a 40‑hour work week.
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