Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.
Job Description: Client Relations Manager
We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.
You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.
You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.
Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.
Key Objectives:
* Organize and manage all required documentation to facilitate the sales process.
* Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
* Oversee and support the progression of sales through timely follow-ups and clear communication.
* Address client inquiries related to property details, reducing the need for developer involvement.
* Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.
Core Responsibilities:
* Provide regular updates to the sales team on the status of their clients.
* Maintain consistent communication with clients and internal teams about project developments.
* Monitor sales progress through completion and promptly address inquiries from clients and agents.
* Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
* Take the initiative to ensure performance standards are consistently met.
Education:
* Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.
Skills and Requirements:
* Fluency in English and French, with excellent verbal and written communication skills.
* Strong numerical skills and the ability to work effectively with clients and team members.
* Motivated to learn new concepts and take on new projects.
* A proactive, hands-on approach with a strong sense of initiative and problem-solving.
* Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.
For more information please apply ASAP!
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.