About The Role
Duty Manager - The Lock Climbing Wall
Permanent, Part Time
£25,959 to £28,621 per annum
Location: Harlow
Working Style: Fixed-base worker
Closing Date: Friday 29th May at 11:59pm
Part time hours: 18.5 hours per week – specifically Wednesday and Thursday evenings and all day Saturday
Accountabilities
* Key part of centre leadership team, contributing to the safe, effective and efficient operation of The Lock Climbing Wall, ensuring customer requirements are determined and allocated correctly and updated as required.
* Often acting as the senior and accountable person on site, overseeing safe operation of the climbing wall and supervision of users, including overseeing rope based health and safety rescues.
* Provide exceptional levels of customer service and communication to all customers of the Centre throughout their booking, identifying any changing requirements throughout their stay, and responding by resolving directly or by clearly communicating and influencing others.
* Lead and indirectly manage staff on duty, including customer service managing bookings and arrivals, and ensuring instructing staff are prepared for upcoming sessions, including management of the booking/group, payment, feedback, and all paperwork. Use the e-bookings system to manage climbing wall and pay and play bookings. Effectively manage the robust customer registration and record of entrance, ensuring that all necessary information is accurately recorded and collated.
* Acquire and exhibit excellent product knowledge and use specialist knowledge to provide information, advice and guidance to customers and colleagues on specific bookings.
* Actively promote the climbing wall and the wider Essex Outdoors service, including related offers being communicated in person and via proactive outbound sales techniques i.e. email and phone.
* Robust administration and processing of payments received, in person or over the telephone, and collation of all monies to be banked according to agreed processes.
* Playing a leadership role within the Centre, inspiring and exhibiting the culture and behaviours expected. Must be able to work flexibly across various aspects of climbing wall delivery.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.
The experience you will bring
* Educated to RQF level 2 (GCSE), or equivalent by experience.
* Evidence of continuing professional development and good knowledge in relevant professional area.
* Must hold a nationally recognised climbing qualification – Climbing Wall Instructor (CWI), Climbing Wall Development Instructor (CWDI) or Rock Climbing Instructor (RCI) – along with a relevant first aid qualification, and demonstrate the ability to learn specific skills necessary to oversee the safety of climbing wall users.
* Knowledge and understanding of managing the varied requirements of a busy operational centre. Experience of operating and working well under pressure is desirable.
* Experience of working within a learning / educational setting is desirable.
* Excellent attention to detail and organisational skills, with the ability to record, report and maintain data effectively, accurately and to deadlines.
* Excellent communication skills, both verbal and written, with the ability to build working relationships.
EEO Statement
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.
#J-18808-Ljbffr