POSITION: Quality Manager
LOCATION: Merseyside City Region
HOURS: 40 hours per week
SALARY: £35,500 - £41,500
We are seeking a highly motivated and experienced Quality Manager to lead on the development, implementation, and monitoring of quality assurance and improvement initiatives across our care services. The postholder will be responsible for ensuring compliance with Care Quality Commission (CQC) standards and other statutory regulations, while promoting a culture of continuous improvement and person-centred care.
About us:
Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people's lives. Guided by our core values Compassionate, Pioneering, Reliable, and Knowledgeable we are committed to providing innovative and sustainable social care solutions.
Key Responsibilities
Quality Assurance & Compliance
1. Lead the design and implementation of the organisations quality assurance framework
2. Conduct internal audits and inspections across services to monitor compliance with CQC and other regulatory standards across all branches
3. Analyse audit findings and quality metrics to identify trends, risks, and areas for improvement
Policy & Process Development
4. Review and update policies and procedures in line with legislative changes and best practice
5. Support managers and staff to embed quality standards in their daily practice
6. Oversee the implementation of action plans following inspections or internal reviews
Training, Support & Engagement
7. Provide guidance and training to staff teams on quality, compliance, safeguarding, and best practices
8. Facilitate service user and family feedback mechanisms, ensuring their voices shape service development
9. Promote a learning culture that values openness, transparency, and accountability
Performance Management
10. Develop and monitor key performance indicators (KPIs) for service quality
11. Produce high-quality reports for senior leadership, the board, and regulatory bodies
12. Lead on investigations or service reviews following incidents, complaints, or safeguarding concerns
Person Specification
Essential
13. Minimum 2 years experience in managing a team within health or social care In-depth knowledge of CQC regulations, national care standards, and safeguarding frameworks
14. Experience conducting audits, analysing data, and delivering quality improvement initiatives
15. Excellent interpersonal and communication skills
16. Strong organisational and project management abilities
Desirable
17. Professional qualification in health or social care (e.g., NVQ Level 5, RGN, Social Work)
18. Experience in multi-site care environments (e.g., domiciliary, residential, supported living)
19. Knowledge of electronic quality management or compliance systems
20. Previous experience as a Registered Manager