Job Title: Retail Manager - Ceramic Showroom Location: Stoke-on-Trent Salary: Competitive Bonus Benefits Job Type: Full-time Days of Work: Tuesday to Saturdays Hours : 08:30 to 16:30 Salary: £14 per hour About our client: They are passionate about their craftsmanship, quality, and design. And a leading name in the ceramic industry, we offer a curated selection of decorative ceramics for both residential and commercial spaces. Our showroom is more than just a retail space-it's a destination for inspiration and creativity. We're now looking for an experienced Retail Manager to lead our showroom team, drive performance, and deliver an outstanding customer experience. Key Responsibilities: Oversee the daily operations of the ceramic showroom, ensuring smooth and efficient running Lead, train, and motivate a team of sales associates to meet and exceed sales targets Deliver excellent customer service by understanding client needs and offering tailored design solutions Monitor stock levels, merchandising standards, and showroom presentation Liaise with suppliers and internal departments to manage inventory and product ranges Develop and implement promotional strategies to increase footfall and conversion Analyse sales data and customer feedback to optimize performance and improve service Ensure compliance with health & safety and company policies Requirements: Proven experience as a retail manager, ideally within home décor, interiors, or ceramics / tiles sector Strong leadership and people management skills Exceptional communication and customer service abilities Commercial mindset with a track record of meeting sales goals Passion for design, materials, and interiors is a strong advantage Proficient in POS systems, stock management, and retail software Flexible, organised, and able to work weekends as required What We Offer: A dynamic and creative working environment Competitive salary with performance-based bonus Staff discounts on products Ongoing training and development opportunities Career progression within a growing company How to Apply: If you're passionate about interiors, thrive in a retail environment, and are ready to take the next step in your career, we'd love to hear from you. Send your CV and a brief cover letter to stoke@ethero.co.uk