Job Ref: AM15415
Branch: Doubletree by Hilton Edinburgh Airport
Location: Doubletree by Hilton Edinburgh Airport, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:30-15:00 / 14:30-23:00
Hours per week: 40
We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person
* Passionate and willingness to learn
* Exceptional customer service- someone who can make our guests smile
* A true team player
* A competent level of IT proficiency
* The ability to multi-task and work under pressure
The Role
* As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments
* A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard
* Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events
* Maximise sales revenue through up-selling
* Manage guest requests efficiently whilst exceeding guest expectations
The Benefits
* Amazing discounts on food, drink and accommodation throughout the group
* Huge opportunities for Learning, Development and Progression
* Excellent rates for friends and family
* Employee Assistance Program
* Free use of the Leisure Club where applicable
* Long Service Awards
* Recognition Awards
* Refer a Friend Bonus
* Annual Social Events
* Free Parking where applicable
* Staff Meals on duty
* Uniform provided
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