Red Recruitment are recruiting on behalf of our client for a Customer Service Advisor to join our growing team focused on supporting customers with complex financial services products.
The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business.
This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual to join a specialist insurance business offering a great salary of up to £30,000 per year with a host of benefits.
Benefits, Culture, and Salary for an a Customer Service Advisor:
Salary: Up to £30,000 Per Annum
Hours: Shift Pattern -8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00)
Contract Type: Permanent
Location: Bristol - Aztec West
24 days of annual leave
Wellbeing day
Bupa Private Medical Insurance
Income Protection
Death in Service
Employee Assistance Programme
Electric Vehicle Scheme
Training and personal development
Company pension plan
Support for personal volunteer activities days (2 per year)
A wide range of exclusive employee discountsKey Responsibilities of an Customer Service Advisor:
Resolving customer queries to maximise satisfaction and provide appropriate level of service and information required to onboard new clients
Utilising retention's tools to retain and improve customer relations identifying and referring customer complaints to the respective department
Adhering to policies and procedures at all times when assisting customers Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Identifying, advising and selling our products and services to existing clients with the aim of protecting families
Achieving agreed upon sales targets and key performance metrics
Coordinating sales effort with team members and other departments
Key Skills and Experience of an Customer Service Advisor:
Good communicator, both written and spoken
Excellent attention to detail and a desire to provide exceptional customer service
Great team player
Ability to work calmly under pressure
Previous experience working in customer service and/or sales would be advantageous
Ideally, familiarity with customer relationship management (CRM) tools and principles
Excellent time management, interpersonal skills and a positive and professional attitudeIf you have the relevant skills and are interested in this position as a Customer Service Advisor, please apply now!
Red Recruitment (Agency)