Product Support Advisor – Braintree We are looking for a dedicated Product Support Advisor to join our clients team. This is a varied role requiring exceptional customer service, strong problem-solving skills, and the ability to apply technical knowledge effectively. Due to the location of the site, you must be a driver and able to work on-site 5 days a week. Location: Braintree Hours: Full-time, permanent – 40 hours per week, Monday to Sunday rota Shifts: * 8:00am – 5:00pm * 9:00am – 6:00pm Key Responsibilities * Provide first-time resolutions over the telephone by effectively troubleshooting faulty products * Achieve team targets and KPIs while adhering to call compliance requirements * Handle manager escalation calls and emails raised by the team * Liaise with third-party suppliers to resolve issues promptly * Process customer queries politely and courteously in line with call compliance standards Skills & Experience Required * Previous experience in a customer service role preferred * Technical troubleshooting/problem-solving skills desirable but not essential * Ability to build rapport with customers over the phone while accurately identifying product issues * Comfortable using a CRM system to track customer interactions and generate follow-ups for other departments * Excellent communication skills for both internal and external stakeholders ...