Service Advisor
Location: Cardiff
Salary £28,000-£29,500 basic (DOE & accreditation)
OTE: Additional £5,000 (CX + service plan bonus)
The Role
A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and service plan sales.
Key Responsibilities
* Greet customers, manage bookings, and handle inbound enquiries
* Explain recommended work and associated costs in simple terms
* Liaise with technicians to ensure jobs progress efficiently
* Promote service plans and other value-added products
* Maintain excellent customer satisfaction scores
* Resolve customer queries professionally
Requirements
* Previous Service Advisor experience (VAG accreditation desirable)
* Excellent communication and customer service skills
* Ability to upsell service plans
* Strong organisational skills and attention to detail
* Confident working in a fast-paced service environment
What's on Offer
1. £28k-£29.5k basic + £5k OTE
2. Training and development provided
3. Progression into Senior Service Advisor or management pathways
4. Supportive and cus...