About Us
Hampton Kitchens is a leading manufacturer of high-quality kitchen units, worktops, and accessories, serving both trade and retail customers across the UK. With a focus on craftsmanship, innovation, and exceptional customer service, we work closely with our clients to bring their kitchen visions to life.
We're looking for a highly organised, detail-driven Sales Administrator to join our growing Customer Service team. This role is focused on supporting our retail and trade clients, providing accurate quotations, processing orders efficiently, and delivering exceptional customer service throughout each project lifecycle. You'll act as the key point of contact for trade partners, ensuring a smooth and professional experience from initial enquiry to completed delivery.
Key Responsibilities
* Produce detailed, accurate costings and quotations for customers, ensuring all specifications, measurements, and product details are correct.
* Handle incoming calls and emails from customers, providing product information, order updates and after-sales support.
* Liaise directly with trade clients to clarify requirements, answer queries, and provide updates on lead times, stock availability, and delivery schedules.
* Maintain up-to-date records of customer accounts, orders, and correspondence
* Support management with reporting, order planning, and sales admin tasks.
* Coordinate with production and logistics teams to ensure orders are scheduled and delivered on time.
* Assist in resolving any order discrepancies or delivery issues, ensuring swift and professional resolution.
* Monitor and follow up on quotes, proactively identifying opportunities to convert enquiries into orders.
* Build and maintain strong relationships with trade customers, helping to foster repeat business and long-term partnerships.
* Assist with general administrative duties within the sales office.
* Any other duties as assigned by your line manager
Job Types: Full-time, Permanent
Pay: £29,000.00-£30,000.00 per year
Work Location: In person