We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantReporting to the Welcome Manager, you’ll be part of a friendly team of eight who take pride in welcoming every visitor with warmth and enthusiasm. Each day brings the opportunity to share your knowledge and help others discover the fascinating history and stories of our site.We’re a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and providing excellent service in a supportive and down-to-earth team, you’ll feel right at home here.Training and support will be provided, along with opportunities to develop new skills and deepen your knowledge, whether about the site’s history, visitor experience, or the wider work we do.Our work revolves around creating great experiences—answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day. You’ll help us keep track of who our visitors are so we can continue to improve the service and support we offer.The role includes a mix of practical and customer-facing responsibilities, such as opening and locking the Welcome Building, driving the access buggy to help visitors move around the site, and using the till to process admissions. You’ll also play an important part in promoting membership and supporting our fundraising efforts, helping visitors feel inspired to get more involved or to donate.A certain level of physical fitness is required, as the role involves being on your feet for much of the day, carrying out light physical tasks, and working in all weathers.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 07 December 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 167899IRC167899BarnsleyFixed Term p/t (624 hrs py to 31/10/26)Ends: Dec 7th Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £12.75 an hourDuration: Fixed term contract until 31 October 2026. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.Hours: 624 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work more during our busier periods and less during quieter times.Shift times will typically be a combination of 9:00–15:30 or 10:00–14:00 during the winter, and 9:00–16:30 or 10:00–15:00 in the summer. The working pattern includes a mix of weekday and weekend shifts to support the needs of the site.You'll also be required to work over the Christmas period as this is one of our busier times of year.Interview date: Thursday 11th DecemberFor this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Wentworth Castle Gardens, Stainborough, Barnsley, S75 3ENCompliance.Eligibility to Work in the UK12.75 per hour