The Quality function promotes quality and compliance through the product life-cycle within the wider manufacturing and production operations at GSK Barnard Castle Manufacturing Site. The Quality function at GSK plays a critical role in ensuring our products meet the highest standards of safety, efficacy, and compliance. As part of this team you will uphold our commitment to delivering high-quality medicines and vaccines, and healthcare products to patients and consumers around the world.
Job Purpose:
Reporting into the site’s Quality Compliance Lead, The Quality Governance and Partnership Manager manages a team with responsibility for the oversight and execution of quality governance, customer complaint management and third-party management processes to ensure compliance with regulatory requirements and GSK standards.
This role ensures robust governance systems are in place to drive accountability and continuous improvement across site operations. The role routinely collaborates cross-functionally to manage complaint investigations, analyse trends and implement corrective actions (to enhance product quality and customer satisfaction).
Direct Reports – As team-manager you will have approximately 7 direct reports.
Key Responsibilities:
• Manage the implementation and oversight of site quality governance processes to ensure compliance with regulatory requirements and alignment with GSK standards.
• Manage end-to-end customer complaint processes (including receipt, investigation, documentation, and resolution) to ensure timely and effective responses.
• Analyse complaint data and trends to identify root causes and opportunities for improvement (driving enhanced product quality and customer satisfaction).
• Collaborate with cross-functional teams (eg; Manufacturing, Quality, and Technical) to ensure effective management of complaints and implementation of corrective and preventive actions (CAPAs).
• Develop and maintain robust quality governance frameworks and processes to drive accountability, transparency, and continuous improvement across site operations.
• Prepare and present regular reports on complaint metrics, governance performance, and improvement initiatives to site leadership and global stakeholders.
• Represent the site during internal and external audits, providing expertise on quality governance, third party and complaint management processes to ensure audit readiness and successful outcomes.
• Drive alignment with global GSK governance standards by benchmarking site practices and adopting best practices from other sites and industry leaders.
• Facilitate training and awareness programs for staff to enhance understanding of quality governance systems and the importance of effective complaint management.
• Act as primary liaison with global Quality and Compliance teams to ensure harmonisation of governance processes and complaint management practices across the GSK network.
About You:
As this role is multi-faceted and includes liaising with a wide variety of on-site production and operations teams, you will be a self-motivated person who has strong experience of working in quality and/or manufacturing at a complex highly-regulated manufacturing site. You will be resilient and calm under pressure, with strong people skills and a proven ability to influence people to achieve objectives and drive performance. You will have a strong continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organise and prioritise workload are considered essential skills.
About Barnard Castle:
GSK Barnard Castle is a key secondary manufacturing site. We have invested heavily in industry 4.0 state of the art bespoke equipment to support sustained new product introductions and volume increases. As a key supplier of some of GSK’s blockbuster products the site contributes revenues of ~$2Bn annually.
CLOSING DATE for applications: Wednesday 19th of November 2025.
Basic Qualifications:
1. Degree in relevant Scientific, Technical or Engineering discipline (or equivalent experience, ideally gained working in a Pharmaceutical Manufacturing Facility or similar highly-regulated industry).
2. Relevant quality knowledge / experience.
3. Team management experience.
4. Knowledge of current Good Manufacturing Practice (cGMP) requirements.
5. Knowledge and application of Quality Management Systems (QMS).
Benefits:
GSK offers a range of benefits to its employees, which include, but are not limited to:
6. Competitive base Salary
7. Annual bonus based on company performance
8. Opportunities to partake in on the job training courses
9. Opportunities to attend and partake in industry conferences
10. Opportunities for support for professional development and chartership
11. Access to healthcare and wellbeing programmes
12. Employee recognition programmes
If you would like to learn more about our company wide benefits and life at GSK we would suggest looking at our webpage .
The Quality function promotes quality and compliance through the product life-cycle within the wider manufacturing and production operations at GSK Barnard Castle Manufacturing Site. The Quality function at GSK plays a critical role in ensuring our products meet the highest standards of safety, efficacy, and compliance. As part of this team you will uphold our commitment to delivering high-quality medicines and vaccines, and healthcare products to patients and consumers around the world.
Job Purpose:
Reporting into the site’s Quality Compliance Lead, The Quality Governance and Partnership Manager manages a team with responsibility for the oversight and execution of quality governance, customer complaint management and third-party management processes to ensure compliance with regulatory requirements and GSK standards.
This role ensures robust governance systems are in place to drive accountability and continuous improvement across site operations. The role routinely collaborates cross-functionally to manage complaint investigations, analyse trends and implement corrective actions (to enhance product quality and customer satisfaction).
Direct Reports – As team-manager you will have approximately 7 direct reports.
Key Responsibilities:
• Manage the implementation and oversight of site quality governance processes to ensure compliance with regulatory requirements and alignment with GSK standards.
• Manage end-to-end customer complaint processes (including receipt, investigation, documentation, and resolution) to ensure timely and effective responses.
• Analyse complaint data and trends to identify root causes and opportunities for improvement (driving enhanced product quality and customer satisfaction).
• Collaborate with cross-functional teams (eg; Manufacturing, Quality, and Technical) to ensure effective management of complaints and implementation of corrective and preventive actions (CAPAs).
• Develop and maintain robust quality governance frameworks and processes to drive accountability, transparency, and continuous improvement across site operations.
• Prepare and present regular reports on complaint metrics, governance performance, and improvement initiatives to site leadership and global stakeholders.
• Represent the site during internal and external audits, providing expertise on quality governance, third party and complaint management processes to ensure audit readiness and successful outcomes.
• Drive alignment with global GSK governance standards by benchmarking site practices and adopting best practices from other sites and industry leaders.
• Facilitate training and awareness programs for staff to enhance understanding of quality governance systems and the importance of effective complaint management.
• Act as primary liaison with global Quality and Compliance teams to ensure harmonisation of governance processes and complaint management practices across the GSK network.
About You:
As this role is multi-faceted and includes liaising with a wide variety of on-site production and operations teams, you will be a self-motivated person who has strong experience of working in quality and/or manufacturing at a complex highly-regulated manufacturing site. You will be resilient and calm under pressure, with strong people skills and a proven ability to influence people to achieve objectives and drive performance. You will have a strong continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organise and prioritise workload are considered essential skills.
About Barnard Castle:
GSK Barnard Castle is a key secondary manufacturing site. We have invested heavily in industry 4.0 state of the art bespoke equipment to support sustained new product introductions and volume increases. As a key supplier of some of GSK’s blockbuster products the site contributes revenues of ~$2Bn annually.
CLOSING DATE for applications: Wednesday 19th of November 2025.
Basic Qualifications:
13. Degree in relevant Scientific, Technical or Engineering discipline (or equivalent experience, ideally gained working in a Pharmaceutical Manufacturing Facility or similar highly-regulated industry).
14. Relevant quality knowledge / experience.
15. Team management experience.
16. Knowledge of current Good Manufacturing Practice (cGMP) requirements.
17. Knowledge and application of Quality Management Systems (QMS).
Benefits:
GSK offers a range of benefits to its employees, which include, but are not limited to:
18. Competitive base Salary
19. Annual bonus based on company performance
20. Opportunities to partake in on the job training courses
21. Opportunities to attend and partake in industry conferences
22. Opportunities for support for professional development and chartership
23. Access to healthcare and wellbeing programmes
24. Employee recognition programmes
If you would like to learn more about our company wide benefits and life at GSK we would suggest looking at our webpage .
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.