Overview
Temporary Resident Service Assistant - Build to Rent in Manchester. Start ASAP. Pay: £12.50 per hour. Hours: Working between 8am - 8pm on a rota (40 hours per week), Monday - Friday and 1 in 3 Saturdays with a day off in lieu. My client is an established Build to Rent property management company. Currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments.
Responsibilities
* Site Management
o Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
o First point of contact/front of house presence.
o Coordinate, instruct and allow access for services to the development.
o Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
o Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner.
* Customer Service
o Provide outstanding customer service to residents.
o Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
o Manage and respond to general enquiries via phone, email and other channels.
o Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
o Record, monitor and respond to any resident feedback.
o Assist with resident communications through multiple channels.
o Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
o Promote and encourage a neighbourly and community atmosphere.
o Meet and interact with residents in a customer friendly and professional manner.
o Seek ways to exceed service expectations of residents and enhance the brand.
o Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google.
o Assist with executing the smooth running of all aspects of the community.
o Provide an information service for the local area.
o Ensure all reception/admin requests are well managed and the reception desk is manned.
o Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
* Marketing, Social Media, Events & Community Presence
o Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
o Drive the highest rates of retention and community engagement.
o Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
o Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
o Assist with planning and hosting networking events to create and forge new relationships within the community.
o Promote events/give-aways to residents to ensure they are deemed successful.
* Facilities Management and Health & Safety
o Ensure all risks to visitors, staff and residents are removed or reported.
o Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
o Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
About you
The ideal candidate will have:
* A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration.
* Professional presentation, be confident and outgoing in nature.
* Basic understanding of landlord and resident relationship.
* Basic health and safety knowledge.
* Excellent English language skills - both written and spoken.
* IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
* In the first instance please apply by submitting your CV.
Please contact Vicky at the Manchester office.
Ritz Recruitment - Employment Agency
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