Job overview
An excitingopportunity to be part of a passionate and dynamic team! This role is a highlycollaborative and consultative role that will involve working closely withother members of the sales and marketing team, to provide digital learningsolutions to our existing and growing client base. Reporting to theHead of Digital Library, You’ll also work closely with the Marketing team togenerate and nurture leads, playing a key role in expanding into new sectors.This role offers a full 360° view of the customer journey - helping youunderstand how to win new business while strengthening relationships with ourexisting client base.
Responsibilities and duties
Building and managing your pipeline in CRM to help grow the business and meet your own personal business plan·Managing sales from inception to implementationand beyond (including quoting, product demonstrations, and salesadministration)·To develop and execute lead generation campaigns(ranging from web shop promotions, content development, collateral, email,social media etc) with the marketing team.·To work collaboratively with the team and widercompany, participating in regular catch-up sessions and monthly sales reviewmeetings.·Managing our incoming enquiries via phone,email, and live chat to a high level of customer service, exemplifying thecompany values.·To learn and communicate our developing productsand services in order to provide consultative guidance on digital learningsolutions, to current and prospective clients, in the non-profit and privatesectors. ·
Work Experience
·Experience of Account Management and/or customerrelations ·Around 2 years of experience in a customer-focused,administrative, or marketing role with transferable skills (e.g.,communication, relationship-building, coordination)·Some experience working towards goals, KPIs, or performancetargets.·Experience of digital learning (its use andbenefits) is beneficial, not mandatory.
Desired/Required skills
·Confident when interacting with others, whether in person,over the phone, or online.·Able to build rapport quickly and maintain positiverelationships with clients or colleagues .·A Proactive, dynamic and ‘can do’ attitude
·Can work as part of a team, but also to be ableto work independently, take initiative, and contribute to new ideas required ina diverse, fast-paced, deadline-driven environment
Working at Me Learning
We’re a tight-knit team who are full of passion and drive tocreate the best learning experiences we can for our customers. You can expect: ·Uncapped commission on sales·Reward Me; a recognition and reward program·Cycle to Work scheme ·Group Life Assurance ·Annual Flu Vaccination ·Office Fruit deliveries ·Private Health insurance offered after 2 years of service ·A great working atmosphere·A spacious office in the centre of Southwick·Regular team socials·A Nintendo Switch (with regular inter team sessions)