About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Shrewsbury. As a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, answer any questions, liaise with technicians and workshop control about vehicle statuses, ensure vehicles are ready on time, and give the best advice on our products and services. This is a challenging role where customer care always comes first; you will take the time to talk to people, build a genuine rapport, and identify exactly what our customers want and need. Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
We welcome applicants who are willing to learn and progress, even if you do not have previous experience. Training is provided through our dedicated in‑house Learning & Development team and manufacturer courses run by BMW. Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background. Working knowledge of Kerridge would be advantageous, but is not essential. Please note that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
Sytner Group offers an industry‑leading benefits package, including:
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry‑leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary/community work
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process, please see the link provided.
#J-18808-Ljbffr