Digital Operations Assistant; Maternity Cover- The
Chesterford Group; Basildon
£27,000 per annum
The Digital Operations Assistant is responsible for
supporting the Operations team and developing the company's technology
platforms and digital user experiences for the continued benefit of the company
and its people.
This role requires driving a market leading digital customer
service experience and will involve various aspects of interaction with
customers, internal and external.
You will be required to support management and team members
through exceptional communication information and training.
The role will mainly be based at Head Office although
visiting stores and getting involved in 'out of hours' support and supporting
store openings would be an ongoing part of this position.
Monday - Thursday 9am - 5pm, Friday 9am - 3pm
The successful candidate would be eligible to work 1 day per week from home
Due to the location of the office in Basildon the successful candidate must be able to
drive.
Main responsibilities:
* UK
Optimisation - Continuously look to improve digital customer experiences
and overall optimise all digital channels/ platforms to deliver seamless
UX to our customers
* This
includes addressing any digital / platform issues and customer feedback
* Support
customer experiences when required on a cover basis using the Zendesk
platform
* Maintain
all digital platforms and 3rd party aggregator relationships, including
conducting frequent 'health checks' on our systems and platforms to ensure
they are working effectively, and taking responsibility for menu changes,
promotions, training and reporting.
* Conduct
reporting and use insights to suggest improvements
* Collaborate
across functions ( Marketing, Operations, Project Management ) to support
and implement product roll outs, price increases, promotions.
* To
maintain multiple technology platforms ( included but not limited to;
opening hours, menu scheduling, time slots, training and menu changes.)
and provide the store management and key stakeholders with the key
insights to improve the business. This will include use of the following
systems; Redcat, Dojo, Harri, Upskills, Too Good To Go, ResDiary, The
Fork, Uber Direct, 3rd Party delivery aggregator platforms ( Just
Eat, Deliveroo, Uber Eats ).
* Assist
on our EPOS system ( Redcat ) in terms of store requirements for KP, KV,
ticketing, descriptions and generation support needed for stores.
Maintain the PLU master data base and communicate with 3rd parties and our
SHED colleagues on change to process, innovations, tests & trials
Support and lead training for store management onsite, at the Head Office
and via training videos / e learning in the platforms that you manage.
Assist with implementing price increases/changes: PLU changes, changing
prices on tills, liasing with Redcat, liaising with the Marketing team to
support menu board changes.
* Setting
up digital hardware for SHED team and stores, such as new laptops, digital
/ delivery tablet etc when required
Skills:
* Customer
first mindset is required for both internal and external customers
* Customer
- centric mind set with a real passion for discovering behaviour, trends
and opportunities for innovation
* Approachable,
with a very high standard of people management understanding
* All
in depth understanding of the brands under your control
* Detailed
and focused, with a drive for excellence in all areas of the business
* Excellent
communication skills
* Computer
literate including powerpoint / microsoft office 365 and intermediate
Excel skills
* Understanding
of digital platforms is key
* Experience
of working with 3rd party delivery aggregators ( Just Eat, Deliveroo and
Uber Eats ) is ideal but not essential
Benefits:
* Competitive
salary
* Health
Shield Cash Plan
* Life
Assurance
* 50%
off FishnChickn Ltd stores
£30 off FishnChickn Ltd stores every 30 days
* 28
days holiday inclusive of bank holidays
* Company
pension scheme
* Birthday
off, if on a working day or change to an alternative day if on a weekend