Maintain and update the website structure and design. Ensure the online shop functions smoothly, is user-friendly and all products are displayed correctly. Handle general technical troubleshooting and maintenance (security, speed etc).
it's a crucial lifeline that ensures bereaved families can access immediate, practical and emotional support exactly when they need it most.
~ Your work keeps the doors of our digital home open 24/7. Memory Box Delivery The smooth functioning of the online shop is critical. Access to Remembrance You ensure families can effortlessly download our Certificates of Life and personalized graphics and participate in remembrance projects like the Perpetual Flame. These activities are central to the healing process and your work makes them immediately available.
~ Building Trust and Credibility
A professional, secure, and user-friendly website is essential for building trust with both the families we support and potential funders
a seamless and modern platform shows we are a credible, effective charity ready to steward donations responsibly.
~ By managing the online shop efficiently you directly contribute to the financial health and sustainability of the entire organization
Revenue Generation The shop provides a steady, reliable source of income that funds our core charitable work, such as the donation of Memory Boxes to hospitals. Your efficiency in managing inventory display, security, and checkout processes maximizes the funds we can dedicate to bereaved families.
Freeing Up Core Team Time By taking ownership of the website maintenance and shop management, you free up the time of our small core team (including our Trustees) so they can focus on what only they can do providing emotional support, writing grant applications and developing new support projects.
Proven experience with website design/CMS is obviously the most important requirement. Knowledge of or willingness to learn WordPress and WooCommerce systems
CRM expertise would be desirable
Strong eye for design
Good English and Maths although most systems can help with this as long as you know what you are trying to say or do.
Proven experience with website design/CMS (like WordPress/WooCommerce) and slso some knowledge of CRM would be good. Strong eye for design, good organizational skills, and a commitment to keeping user data secure/GDPR.
The ideal volunteer will polish our new website designed by GrassRoots, make sure it runs smoothly and works accurately.
They may need to work with the Social Media Volunteer on developing some new pages such as a blog, monthly news page and possibly rolling campaigns to attract footfall to the site, both those needing help and those who may be looking for a charity to donate to, so a dynamic yet warm and friendly website is crucial and ours is not quite there yet so it will be a project to undertake making it worthy of the community it represents.
The online shop is in need of a lot of work and would be a priority as each year in May we hold an online silent auction and we would like to make sure this year the whole system works well before we go live as we had a few problems last year.
It would be helpful if the volunteer had some experience of loss just to help them to understand the demographic they will be presenting the site to and what may work and what wont but there will always be someone to check-in with and have work signed off by before it goes live if needed.
Heaven's operates a completely inclusive policy so all candidates are welcome without fear or favour and we have strident policies to ensure the protection of all those who connect with Heavens in any way.