We are seeking a Health Information and Services Officer (Nutrition and Charity Sector) to join our team who are predominantly home based, who would like to utilise their educational qualifications or work experience gained within the nutrition, biomedical science, medicine, life sciences, biochemistry or related sectors. We are a leading organisation within a nutrition related sector operating as a charitable organization, providing advice, information and support to our members across the UK. We can offer you the chance to join a friendly team working Mon to Fri 9am to 5pm and allow you to utilise your Degree or work experience in our specialist field. We can offer a mainly home based role with once a month on site at our office in Frimley, free parking with a salary up to £27k annually and 25 days holiday.
We are seeking a dedicated and knowledgeable Information and Services Officer to join our charity team. In this role, you will play a crucial part in maintaining and disseminating accurate health information related to allergies. You will collaborate with various teams to ensure that our resources are up-to-date, easily accessible, and meet the highest quality standards set by the Patient Information Forum (PIF).
We are looking for a dedicated Information and Services Officer to join our charity. In this role, you will ensure accurate, up-to-date allergy-related health information is maintained and shared. You'll collaborate with teams to meet the high standards of the Patient Information Forum (PIF) and provide proactive support to those using our helpline, while also contributing to website and resource improvements.
Act as the main point of contact for Helpline telephone and email enquiries providing help, information and support to callers or via email.
Provide guidance and support to other team members learning how to manage the helpline service.
Ensure helpline emails and telephone calls are answered in a timely manner.
Keep accurate electronic records of advice, information and support given, and produce basic reports when required.
Respond to information requests and technical enquiries from corporate and professional healthcare members, or refer to other staff members, as appropriate.
Use insight from helpline to help shape the information and resources developed by the wider team.
Work alongside the Senior Information Officer to develop and maintain our extensive library of factsheets in accordance with the Patient Information Forum (PIF) quality mark for health information.
Supported by the Senior Communications and Marketing Manager produce 3-4 articles per month for the website and/or social media.
Support the Communications Team at Monthly Comms meetings with suggestions for news articles to incorporate into the overall communications plan.
Work alongside the Senior Information Officer to write the content for the Health Care Professional monthly newsletter, ensuring deadlines are met and sign off process is followed.
Support the Senior Information Officer with the production of podcast episodes and use insight from the helpline to help shape future topics.
Ensure all resources are scientifically accurate, clear and tailored to the audience.
Provide support to ensure the website is up to date with the latest information.
Support the development and delivery of campaigns, research projects and surveys.
Ensure the latest information coming into the charity is disseminated to relevant staff members and used, where required, for the Helpline, research, factsheets, consultancy projects, online training courses and in-house publications.
Support the dissemination of alerts for product recalls through the website and to individual supporters.
Work with the Operations Manager to evaluate and strengthen the process for funded product recalls/alerts.
Alongside the Senior Information Officer, evaluate the delivery of our alerts through Mailchimp and Charity Digital
Provide analytics to Senior Leadership Team to measure the success of our alert service and make recommendations for future development.
Monitor peer-reviewed journals and industry updates to integrate the latest research and regulatory changes into communications and resources.
Attend conferences, webinars, and training to stay current with best practices.
Ensure knowledge of current allergy issues is maintained at a high level.
Provide updates to the wider team highlighting key trends, issues and discussion topics coming in through the helpline.
To be successful, you should have a life sciences or nutrition-related degree and have the below skills and experience.
Interpreting complex research and data and communicating to different audiences
Using an evidence-based approach to creating resources
Experience of producing written information for different audiences
Supporting individuals/customers either face-to-face or via helplines etc.
Able to adapt to working in a small organisation and willingness to have a “hands on” approach.
Knowledge of standard Microsoft Office software (particularly Microsoft Teams) and any knowledge of graphic design packages such as WordPress, Canva or Mailchip is an advantage
Excellent communication skills, both verbal and written, with the ability to adapt for different audiences
Excellent verbal communications – the ability to convey information clearly and effectively over the phone
Active listening – the ability to listen attentively and understand the callers needs and concerns
Written communications – the ability to write clear, concise and accurate information for emails, reports and other resources.
Strong organisational skills with the ability to prioritise and handle multiple tasks simultaneously without compromising the quality of service
Ability to work independently and as part of a small, virtual team, while staying up-to-date on the latest developments and resources relevant to the helpline’s focus
Ability to find and use online resources effectively to assist callers and ensure all information provided is accurate
In return, we can offer a generous starting salary for candidates seeking to utilize their relevant degree
And secure a full time, office based role covering a varied range of tasks. We operate a largely WFH policy with Mon to Fri 9 – 5 working hours plus 26 days holiday