Job Title: Restaurant Manager – The Coal Shed London
Location: Tower Bridge, London
Full-Time | Permanent
Join One of London’s
Leading Restaurant Groups
At The Coal Shed London, part of the Black Rock
Restaurant Group, we’re known for fire-based cooking, premium British
produce, and exceptional service. Now, we're looking for an experienced and
passionate Restaurant Manager to support the General Manager and help
lead our team in one of London’s most exciting hospitality environments.
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About the Role
As Restaurant Manager, you will play a key role in
driving the daily operations of the restaurant, supporting the leadership team
and motivating staff to deliver unforgettable guest experiences. You’ll be
hands-on, energetic, and solutions-focused—someone who thrives in a high-quality,
high-volume service environment.
You will provide the leadership, vision and direction to bring together and
prioritise the departmental goals in a way that will be efficient and
effective.
You’ll act as a role model to the front-of-house team,
support staff training and development, and take the lead in service, quality
standards, and team engagement.
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In This Role You’ll:
* Establish
and maintain a good rapport and working relationship with all Staff
Members and other departments as well as suppliers.
* Provide
a courteous, professional, attentive and excellent service always
* To
have a complete understanding of all the restaurants service functions and
responsibilities.
* Describe
and ensure quality of all food items, ingredients, and preparation
methods, as well as provide expert knowledge of wine and spirits in an
elegantly appointed environment dedicated to an attentive and distinctive
experience for breakfast, lunch, or dinner.
* Work
closely with the General Manager, Assistant General Manager and Head Chef.
* Manages
daily shift operations and ensure compliance with all restaurant policies,
standards and procedures.
* To
attend training, team meetings as required.
* To
effectively receive and channel guest feedback to maintain the highest
possible standard.
* Be
an ambassador for the ethics and values of Black Rock Restaurants
People Management
* Select,
train, evaluate, lead, motivate and guide all employees in the division to
ensure that core standards are met and provide support for all new
recruits through on-the-job training.
* Attend
and contribute to Staff Members briefings and other related
activities
* Supporting
recruitment, induction, training and performance appraisals of new
employees
* To
build and maintain an efficient team of employees, driving the team
towards the objectives of the business.
* To
ensure that the restaurant’s wage budgets are strictly adhered to.
* To
recruit and select employees to the agreed staffing levels.
* To
develop a learning culture and to ensure that all team members feel valued
and rewarded.
* To
promote the training and development of staff to ensure standards are
maintained and monitor all training and development within the
department.
* To
manage all employees in line with the agreed skills and standards, giving
regular feedback and appraisals.
* To
assess staff performance against the agreed skills and standards.
* To
constantly monitor the grooming and personal hygiene of the team.
Guest Service
* The
ability to be visible in the operation, provide recognition, promote good
public relations, and handle complaints, concerns or special requests for
guests, clients, and group contacts.
* Dealing
with and effectively resolving or if necessary, escalating, customer
queries, complaints and feedback
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What We Offer in Return
We believe in investing in our people. That’s why we offer a
truly competitive pay package, a great professional environment, and
opportunities for real growth within one of the UK's most respected hospitality
groups.
As a Restaurant Manager, you’ll enjoy these
benefits:
* A truly
competitive pay package
* Free
food and drinks on shift
* Team
incentives, trips and rewards
* 50%
staff discount at all our restaurants for you, your friends
& family
* An
extra day’s holiday every year for your first five years
* Refer
a Friend scheme – earn money per successful hire
* Cycle
to Work scheme
* Flexible
hours and shift patterns
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What We’re Looking For
* A
confident, natural leader with at least 2-3 years' experience in
a management role within a premium hospitality setting
* Strong
operational and guest service skills
* Passion
for quality food, wine, and exceptional guest experiences
* To
ensure that adequate staffing levels are maintained and staff costs are
within the weekly budget.
* To
ensure daily safe checks
* Contribute
to the recruitment of new employees in the Kitchen and Restaurant.
* Excellent
people management and communication skills
* A
calm and confident presence on the floor, especially during high-volume
service
Why Join Us?
By joining Black Rock Restaurant Group, you become
part of one of the UK’s leading independent restaurant companies. We pride
ourselves on recruiting passionate individuals who thrive in hospitality and
love working as part of an established, close-knit team. With venues across
Brighton and London—including The Salt Room, Burnt Orange, Tutto, and The
Coal Shed—we offer excellent progression opportunities across the group.
If you want to be part of something special, and join the friendliest
team in town, we’d love to hear from you.
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Apply Now
Ready to take your hospitality career to the next level? Click apply and let’s
talk!