Location: Liverpool - Citizens Advice offices
About the Role
Citizens Advice Liverpool is looking for an experienced and proactive HR Business Partner to lead the delivery of a high-quality, people-centred HR service that supports our staff and the organisation’s strategic objectives.
Working closely with the Chief Executive and senior leadership team, you will provide expert HR advice across the full range of employment issues, including employee relations, organisational change, and workforce development. You will also line-manage the HR Assistant and oversee the smooth running of HR processes and systems.
This is a varied and influential role in a small HR team, combining strategic input with hands-on delivery. You will help shape CAL’s people strategy, lead on complex employee relations cases, and ensure compliance with employment law and Citizens Advice policies. You will also play a key role in developing line managers’ confidence to handle HR issues effectively.
You’ll lead or advise on projects such as restructures, redundancies, TUPE transfers, and policy development, and contribute to staff wellbeing and engagement initiatives.
Requirements
We’re looking for someone who:
* Has at least two years’ experience in a standalone or business partner HR role providing both strategic and operational HR advice
* Is ideally CIPD Level 7 qualified, or able to demonstrate equivalent professional HR experience
* Has strong, up-to-date knowledge of employment law and HR best practice
* Has experience managing or advising on complex employee relations cases (disciplinary, grievance, capability, absence)
* Has successfully supported or led organisational change projects such as restructures, redundancies, or TUPE
* Can build trusted relationships with senior managers and staff across the organisation
* Is proactive, organised, and confident delivering high-quality HR advice in a fast-paced environment
About us
What we offer
* A supportive, values-driven organisation committed to learning and staff wellbeing
* 35 days annual leave including bank holidays with additional leave days for longer serving staff
* Employer pension contribution of 3%
* Employee Assistance Programme and wellbeing initiatives
* Cycle to work scheme
* Lifestyles Gym Membership (20% corporate discount)
* Enhanced maternity, paternity and adoption leave pay