Overview
An exciting opportunity has become available for a permanent Band 3 Audiology Coordinator to join our friendly team. The post holder will be responsible for providing comprehensive administration support to our staff and patients within a supportive audiology team. We are looking for an individual with good communication skills and an excellent patient care attitude. If this sounds like something you are looking for - we look forward to hearing from you!
Responsibilities
* Operationally responsible for the day-to-day delivery of key performance indicators for the Audiology department, in line with divisional and organisational goals and targets, including delivery of national targets like DMO1 (initial diagnostic target).
* Be responsible for a good experience for all our patients and provide excellent customer service skills at all points of patient engagement.
* Responsible for the standard and quality of the administration, to include arranging appointments, interpreters as required, cancelling and rebooking clinics, receiving patients attending the department for Audiology or ENT appointments.
* Use waiting lists and other patient tracking reports to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
* Work with service leads to ensure Referral to Treatment (RTT) and DMO1 performance targets are met, and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
* Check all patient demographics at clinic attendance, updating changes on the Audiology patient administration system (AuditBase) and administering overseas patient payment forms.
* Perform Audiology reception duties, including telephone calls & answerphone messages, booking patients on arrival, logging hospital transport, booking ENT patients for audios.
* Ensure all patients attending clinic have a completed outcome entered on AuditBase and Medway as required.
Values
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Application
Please see the attached Job Description for full information. This advert closes on Monday 20 Oct 2025.
#J-18808-Ljbffr