About The Role
Our Rework Admin play a vital part in the customer journey by delivering excellence and assisting with any sales related queries.
Our ideal candidate will have a working have experience providing exceptional customer service and the knowledge to upload to our selling sites, e.g Ebay.
There are no individual sales targets for this role, you will be working in a small team environment dealing with inbound customer service queries.
We offer attractive internal development opportunities, and we provide full training on site.
1. Salary: £24,950.50 per annum
2. Hours: Monday-Friday 8:00am-4.00pm (37.5 hours per week)
3. Job Type: Full time and permanent contract
4. Location: AO Latchford Building, Weston Road, Crewe CW1 6NA
Here's What You Can Expect To Be Doing
5. Providing excellent customer service
6. Listing items directly onto our website
7. Replying to customer queries via phone, email, and messages through eBay
8. Taking inbound sales calls (no cold calling involved)
9. Process exchanges and refunds
10. Inputting orders
11. Updating stock on the system
12. General administration tasks
A Few Things About You
While working it is important that we all work together to stay motivated throughout the shift, therefore you must be able to work independently and work well within a team.
13. Customer Service experience (Essential)
14. Computer Literate (Essential)
Our Benefits
15. At least 5% contribution pension scheme
16. Healthcare Cashback Scheme
17. Exclusive Staff Discount
18. Enhanced Maternity, Paternity and Adoption Packages
19. Expression of wish service
20. Make a difference days (x2 fully paid charity days a year)
21. Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.