We are looking for a Full Time Cluster Groups & Reservations Manager to join us in creating a warm welcome for our guests!
Are you ready to lead, inspire, and make your mark in two of Glasgow’s landmark hotels? We’re on the lookout for a passionate, driven, and people-focused Cluster Group & Reservations Manager to take the lead in shaping outstanding guest experiences across voco Grand Central and Kimpton Blythswood Square Hotel & Spa.
This is more than a job—it’s your opportunity to shine in a dynamic, fast-paced, luxury hospitality environment where your talents are celebrated, and your career can thrive.
The Role:
Based full-time on property, core hours working Monday to Friday, you will be at the heart of our commercial team, overseeing the day-to-day running of our Groups & Reservations department. You will collaborate closely with the Head of Meetings & Events and ensure your team consistently delivers seamless, personalised service that puts the guest experience first.
From managing relationships with corporate clients to maximising revenue opportunities, you will be the driving force behind both operational success and memorable stays.
What you will bring:
3+ years in a Hotel Reservations or Commercial Management role
Proven track record of hitting revenue goals in hospitality.
Strong strategic thinking and forward-planning mindset
Great understanding of all key market segments: corporate, entertainment & leisure
Brilliant communication and relationship-building skills
The confidence to lead and develop a high-performing team.
Deep knowledge of Opera (Delphi & Concerto a bonus!)
A flair for detail and the ability to stay cool under pressure.
What is in it for you:
Salary between £34,000 - £36,000 per annum (depending on experience)
Paid overtime & guaranteed hours
31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
Free meal during your shift
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Subsidised travel support for unsocial hours
Enhanced sick pay and paid holidays.
Growth & Development:
Ongoing training and global career progression opportunities
2 paid volunteering days annually for a cause you care about
Perks & Discounts
Heavily discounted stays across 6,000+ IHG hotels worldwide
Discounted food & drink while staying on employee rate.
Friends & family rate for your loved ones
Exclusive savings on shopping, experiences & more via our perk’s portal
Wellbeing & Recognition
Generous maternity/paternity pay.
24/7 employee support & mental health first-aiders
Subsidised City centre parking at just £4.50/day
Up to 50% off dining at Champagne Central & ISAG Restaurant
30% off spa treatments at Kimpton Blythswood Spa
Celebrate your milestones with thoughtful gifts from us.
Are you ready to lead with heart, inspire with purpose, and deliver unforgettable guest experiences?
Join a team that feels like family. Apply now and check out life behind the scenes on Instagram:
?? @vocograndcentral & @kimptonblythswoodsquare
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotelsDon't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today