Join our Enterprise Operational Resilience team as a part-time (28 hours/week), fully remote Program Analyst—drive enterprise-wide resilience initiatives, tooling, and strategy across WTW.
This is a great opportunity within the Enterprise Operational Resilience team for a Program Analyst who will be responsible for driving continuous improvement of sound resilience practices across WTW’s Segments, functions, and processes—focusing on the implementation and maturity of enterprise-wide capabilities and enablers.
The Role
The position will support multiple initiatives, including developing and enhancing resilience-based tooling, data management, governance, and reporting capabilities as part of the organization’s strategic goals. The role requires extensive collaboration with internal teams such as Technology, Cyber Security, Supplier Risk, and Enterprise Risk Management to ensure timely achievement of initiative outcomes.
* Support the execution of the operational resilience strategy and plans, including developing project plans, governance materials, and status updates.
* Assist in implementing resilience initiatives, such as developing a global operational resilience and business continuity planning tool, managing its operation, addressing user issues, coordinating updates, and overseeing change management.
* Design and enhance dashboards and reports to visualize KPIs and KRIs related to operational resilience and produce regular reports on risks and issues.
* Conduct data analysis to identify trends and areas for resilience improvement.
* Support compliance with global regulations related to operational resilience, including gap analysis against new laws.
* Coordinate annual reviews of resilience policies, standards, and controls, and contribute to policy updates.
* Support the broader resilience strategy, including policy, procedures, and stakeholder updates.
* Collaborate across teams to embed and mature resilience controls and strategies.
* Partner with Enterprise Risk Management to align operational risk management requirements and reporting.
* Leverage data, automation, and AI to improve resilience understanding and efficiency.
* Promote resilience best practices through training, collaboration, and engagement.
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