Red Recruitment is recruiting an experienced Customer Service Team Leader to join an industry leading client in the centre of Bristol. This position will require you to be responsible for the performance management of your team. You will identify trends and development areas and be able to drive performance through mentoring and coaching. The salary for this position is up to £36,000 per annum.
Salary and Benefits of a Team Leader:
Salary: Up to £36,000 per annum
Hours: Monday - Friday
Contract Type: Permanent
Location: Bristol City Centre
On going training and professional enhancement opportunities
Pension planKey Responsibilities of a Team Leader:
Leading the performance of your team through engaging coaching sessions and monthly 1:1 reviews
Taking ownership of situations or issues affecting both clients and colleagues
Working with your team to drive their personal development
Embracing quality framework to identify knowledge, compliance, skill, efficiency or behavioural gapsKey Skills and Experience of a Team Leader:
Previous experience working within a Customer Service or sales leadership role is required
Ability to work well under pressure delivering against multiple objectives and targets set
Computer literacy skills are essential
Ability to build and maintain own workloadIf you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)